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Troubleshooting Tutorial FAQs

I have some ancestors with really long names that are taking up too many lines. How can I adjust this?

The quick answer is put a ~ rather than a space between the parts of the name you'd like to stay on the same line. There are some more tricks for making long names fit here or you can also change the name format as shown here.

I changed something and now the placement of my text (or center symbol) is all skewampus. How do I fix it?

There are two things we'd recommend trying. First, remove all the junk in the URL except for https://app.familytreeprints.com/ and then hit enter. This should refresh the page and . You can also click on the Generation Tab, and then play with the "Text Offset" slider until the text appears where you would like it to. 

My chart is taking forever to prepare! What can I do?

Your chart should take a maximum of 5 minutes to prepare (and it's often much closer to 30 seconds!) If you chart is not making progress, simply refresh the page and try again. All of your work should be saving.